Our prices are quoted in American dollars, net, and non-commission will be offered. Hotel rates are quoted per room, per night. Tour and other services are quoted on per person basis. Single supplements will apply to individual travelers wishing to stay in a single room in a trip.
2. Reservation and Confirmation
All reservations to be made in writing via our official website or email addresses.
All reservation requests will be handled/replied within 24 hours. We will inform you in case we are unable to process your requests by the specified time frame.
3. Deposit & Payment
We require 30% deposit of the tour value by credit card or bank transfer plus bank charges once your confirmation. Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions.
The balance of the tour value (70%) is required 15 days prior to your trip. Cash upon arrival is preferred to reduce any processing fees that may affect your cost.
In case you wish to make amendments to your booking, no charge will be applied if the amendments are not close to the deadline of cancellation (please see cancellation policy). When an amendment is made, the tour cost may change and the new price will apply.
5. Cancellation by the traveller
If you cancel some or all portions of your booking cancellation fees will apply. A cancellation will only be effective when we receive written confirmation of the cancellation. If you cancel a trip:
For Package Tours which include hotels, the following rules will be applied:
• For FIT booking from 1-5 rooms:
– 15 days prior to the arrival: No Cancellation charge plus cancellation charge of the flights.
– Less day 15 days prior to the arrival: 100% of the total rate plus cancellation charge of the flights.
• For GIT booking from 6 rooms up:
– More than 45 days prior to the arrival: 15% of the total rate plus cancellation charge of the flights.
– From 45 days – 31 days prior to the arrival: 25% of the total rate plus cancellation charge of the flights.
– From 30 days – 21 days prior to the arrival: 50% of the total rate plus cancellation charge of the flights.
– From 20 days – 15 days prior to the arrival: 75% of the total rate plus cancellation charge of the flights.
– Less than 14 days prior to the arrival: 100% of the total rate plus cancellation charge of the flights.
No Show Will be charged in full.
Sightseeing, Transfer and Excursion bookings which exclude hotels and flights:
– 15 days prior to the arrival: No charge
– 14 – 7 Days to departure: 20%
– 6 Days or less 50%
– No show 100%
Special condition will be applied for the bookings: During Peak season: Christmas & New Year, Lunar New Year) or Public holiday or weekend.
6. Cancellation by us
We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or alternatively receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.
7. Responsibility & Liability
We shall not be held responsible for the loss of property or additional expenses sustained by customers due to unforeseen disasters such as earthquake, flood, typhoon, fire, disease, adverse weather, etc. or the act of governments or other authorities such as war, strikes, political chaos, riots, quarantine, customs regulations, delays or changes in itineraries or schedules by those out of our control.
In addition, we will not be responsible for any injury, loss, death, delay or damage to personal property that is not related to our services such as airlines delay. Our’s maximum liability, for any reason, will be limited to the amount paid to us for the requested services.
We will not be held responsible for loss, death, physical harm caused to or any expenses incurred by passengers if they deviate from our original tour itinerary or group.
8. Your details
In order for us to confirm your travel arrangements you must provide all requested details with the balance of the trip price. Necessary details include full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements.
We commits you that any of your personal information received by us through the booking process will never be used for any other purposes but travel services related to your trip to our destinations.
9. Travel Insurance
We strongly recommend that all travelers obtain travel and health insurance before taking any of our tours. Insurance is not included in our tour cost.
Your travel insurance must provide cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of US $200,000 for each of the categories of cover. We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects.
10. Passport and visas
You must carry a valid passport and have obtained all of the appropriate visas, permits and certificates for the countries in which you will visit during your trip. Your passport must be valid for six months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates for your trip; please refer to the Trip Notes for details. We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation.
11. Site accuracy
All efforts have been made to ensure the accuracy of descriptions and information contained on our website. However, occasionally circumstances may subsequently change and in the event of any significant or long-term changes, you will be informed of these at the time of booking or as soon as reasonably possible if there is time before your departure.
12. Children Policy
Free of charge for one child who is under the age of five years old when accompanied by at least two full paying adults and share the same room with adults.
A tour price of 50% of full paying adult will be charged for one child from 6 to 11 year old when accompanied by at least two full paying adults and stays in the same room without an extra bed. There will be charged 90% if any usage of airfare on tour.
A tour price of 75% of full paying adult will be charged for one child from 6 to 11 year old when accompanied by at least two full paying adults and stays in the same room. An extra bed is provided without any payment. There will be charged 90% if any usage of airfare on tour.
Children at the age of twelve or older will be charged as an adult.
Please be prepared to show appropriate identification clearly stating the date of birth when confirming the services.
Copyright © 2021 HANOI TOUR GUIDE - Operated by Ciao Asia Travel Co., Ltd
Add: No 41 Vu Pham Ham Street, Cau Giay Dist, Hanoi, Vietnam
Tel : +84 2432484650 / 2432484651 – Fax: +84 24 62694579
Email: email@example.com - HOTLINE: +84 985 728 790
International Tour Operator License: 01-653/TCDL-GPLHQT