Hanoi Tour Guide Team

FAQs

When is the best time to visit Hanoi?
As located in the tropical area, Hanoi is hot and humid in the summer, dry and cold in the winter with temperature varying between 15ºC to 25ºC approximately.
Hanoi is possibly visited year-around, with ideal time should be from October to January and from March to May.
However, considering the climate change, this information is just for your general information and can be different due to weather condition changes.

Visa Requirement to Vietnam?
Here is the information about Visa Requirement to Vietnam
The entry requirements
– Passport must be valid for at least 6 months beyond arrival date.
– Passport has 2 blank pages for visa stamp.
The available methods
– Visa at local embassy
Please contact the local embassy in the country where are residing.
– Visa on arrival
You can complete your visa application in just a few simple steps, receive the visa approval letter by email in 2-5 working days and print out the documents to pick up the visa upon arrival at Vietnam airport.
E-Visa:
An electronic visa (E-visa) is one of visa types issued to foreigners by Vietnamese Immigration Department via electronic system. Vietnam E-visa is valid for maximum of 30 days, single entry.
Outside Vietnam foreigners who want to enter Vietnam can personally apply for E-visa or through the inviting/guaranteeing agencies and organizations.
E-visa fee is paid via electronic payment gateway as prescribed by the Immigration Department. The fee will not be refunded if the application is refused.

What do I need to apply for a Vietnam e-Visa?
You are required to have the following in order to submit your application:
– A Passport (Valid for at least 6 months after arrival to Vietnam)
– A Credit / Debit card / Paypal account
– Digital Passport Scan (main page)
– Digital ID/Passport image

How long does it take to obtain an e-Visa?
It depends on the method of processing time you choose. There are three options:
– Standard Processing: 5 working days.
– Express processing: 2 – 4 business days.
– Super express processing: 4 hours or 1 working day (Except the weekend).

How much does the Vietnam e-Visa visa cost?
The visa cost for Vietnam e-Visa is 25 USD. Additionally, there is a service fee of 15 USD for standard processing. For express processing and super express processing the service fee will be informed case by case.
We can arrange for you your visa on arrival to Vietnam by sending you the pre-approved letter. With this letter you can get a Vietnam visa stamp upon arrival at Tan Son Nhat Airport, Danang airport or Noi Bai International airport in Hanoi. This letter is complimentary for our tour guests only. Upon arrival at your airport, you can expect to fill out a simple form. Kindly prepare two passport sized photos for each traveler and a USD$25 stamp fee per person. Expect to wait about 15 minutes for processing.

How far from Noi Bai airport to Hanoi and how can I go?
Noi Bai airport is about 30 km far from Hanoi. You can take a taxi which costs about 15$ per car or by public bus (the bus number 86) to the city center which costs less than 1$.

How long in advance should I make the reservation?
The hotels and cruises are quickly fully booked, regarding service quality and competitive price offered. It is suggested for you to make the reservation as soon as possible, especially if your travel plan falls on high season months from October to December. With advance-prepared plan, you will save your time and hassle.

What if I want to cancel my booking?
Any cancellation of your booking needs to be noticed immediately by email as you decided to do that. Cancellation notice by phone or any other means for verification reason is not accepted. The cancellation policy will be applied as “term and condition”. But we always try to reduce as much as cancellation fees for our Clients if possible, depending on the specific cases.

What does the listed price include?
All prices listed on our site already INCLUDE meals, entrance and sightseeing fees, English –speaking guide as join-in group on board and government taxes.
The listed price does not include surcharge for the peak season of the National Days, the New Year and Christmas, personal expense and tips not mentioned in the inclusion.

How to reserve for a trip on Hanoitourguide?
You can reserve for your trip on our website in three simple steps:
• Search for your desired cruise using our search tool, located on the left hand side of the web page, or by clicking on the tour.
• Select the cruise following your interest. Each tour is listed with details about price, itineraries and photo gallery, making it easy for you to compare and contrast.
• Click on “Book Now” button and be transferred to the Booking Request Form. We will check the availability of your request and respond within 4 hours (office hours) and 12 hours (non-office hours).

Will I be traveling on a private tour or in a group?
Hanoi tour guide offer both private tour and group tour. Any special request of big group or family, please advise us for better consultation to maximize your experience.

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Add: No 41 Vu Pham Ham Street, Cau Giay Dist, Hanoi, Vietnam

Tel : +84 2432484650 / 2432484651 – Fax: +84 24 62694579

Email: info@hanoitourguide.com - HOTLINE: +84 985 728 790

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